|Facility and Utility maintenance
The service firm contemplated to automate House Keeping operations, AMC management, incident management, and Field technician KPI tracking.
They wished to automate the execution of preventive maintenance with easy alerts to technicians, which was difficult using Excel sheets.
The manual system was disorganized and highly susceptible to human errors. Not just that! The non-availability of information on demand was affecting overall productivity.
Loopholes in communication and knowledge transfer among service engineers impacted the resolution speed of work orders. It dragged the process of providing maintenance reports to their clients.
Tracking Key Performance Indicators of field technicians was difficult due to the lack of full-length transparency into their journey, work duration, and quality of work. Relevant KPIs that matter the most are essential for a service business to identify areas of improvement.
Solutions Provided by InnoMaint
Innomaint helped UPSPL automate their customer’s incident booking. Customers submitted service requests via Innomaint mobile app. The supervisors received the request and routed them through the system as work orders.
Innomaint’s bulk schedule upload feature helped them quickly migrate schedules from Excel sheets to the application speeding up the automation of Housekeeping schedules. The staff received mobile and in-app alerts whenever it was their turn for duty.
Location tracking and Geo-Fencing option helped managers identify the service engineers near the concerned customer site and assign them to the work order for a quick arrival at customer premises. The performance report generated by our cloud-based application helped them easily track the ratio of completed vs all tickets for any chosen period.
✔ Improved customer satisfaction owing to service transparency via mobile app.
✔ Work assignment based on full view of the real-time workload of engineers
✔ Easy workforce management with Dashboard KPI tracking
✔ Digitization of housekeeping activities paved the way for business growth and increased trust.
How Roxy Roller Mills maintained quality throughout entire food supply chain
How UPSPL, a well-known FM firm, provided full-length service transparency to their customers with InnoMaint