5 Things You Should Know About Maintenance KPI Metrics

5 Things You Should Know About Maintenance KPI Metrics

 

KPI Metrics blog banner

5 Things You Should Know About Maintenance KPI Metrics

What are metrics?

Maintenance metrics are parameters used to measure how the maintenance crew is sincere, talented, and efficient at work. Metrics also indicate how assets operate without breakdowns or malfunctions, how often preventive maintenance tasks are performed, etc. Metrics and KPI reveal the budget consumption trend and overall maintenance progress, at a facility. You can use them to compare the maintenance performance between different facilities.

Difference between metrics & KPI

Maintenance metrics and Maintenance KPIs are not the same. KPIs are digits that relate organizational progress to maintenance performance, while metrics connect maintenance performance to maintenance actions. In short, maintenance KPIs are a target your business is aiming. Maintenance metrics are the arrows you’re firing at that target. Confusing? Just read the para below for cent percent clarity on this.

For instance, your primary business goal might be increasing revenue by 20%. Equipment downtime is inversely related to the goal. Lesser the equipment is running, the fewer the products are manufactured. Therefore, one of your maintenance KPIs is downtime.

All those parameters that affect downtime such as First Time Fix Rate(FTFR) and Mean Time to Repair (MTTR) are maintenance metrics.

The significance of maintenance metrics

Having the numbers makes it easier to perform a SWOT analysis -I.e., strengths, weaknesses, opportunities, and threats for improvement in maintenance performance for supporting overall improvement in business processes. Metrics convey a clear picture on how daily maintenance chores impact the bigger picture. You gain control over maintenance operations and practical ways to improve work.

Keeping assets running at peak performance is crucial to the success of any organization. So organizations must have a well-established standardized processes to track and manage their assets. Automate work orders to maximize the uptime of your assets. Metrics help you realize where you stand now concerning your goals and set quality benchmarks to make improvements.

Types of KPI & metrics

i) KPI Metrics on Asset performance – Preventive compliance, Scheduled vs Assigned, Work order by category, Availability uptime, Total downtime hours, MTTR, MTBF, Total spend time, etc.

ii) KPI Metrics on Technician performance – Average response & resolution time, On time arrival, First time fixed-rate(FTFR), Technician Performance, Repeated Problems, SLA Compliance, etc.

iii) KPI Metrics related to Budget – No. of hours worked, No. of breakdown calls, Spare Consumption, No. of Assets, etc.

iv) IoT-related metrics– Energy usage tenant, facility wise; visitor traffic towards and away from key location; visitor management-related metrics, etc.

How to compute & extract KPI & metric values?

A competent EAM/FMS/CMMS software calculates metrics automatically for you. View the metrics from the Dashboard page of web-based and mobile applications of the above software.

Make the right investment for digital transformation of your maintenance business for arriving at wise data-driven decisions, planning for quick meetings, identifying training requirements, setting performance goals, and generating new avenues for reducing utility costs and operating expenses.

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

We help companies across industry verticals take the next step in digital transformation

We help companies across industry verticals take the next step in digital transformation

Industrial Revolution 4.0

The industry 4.0 concept has penetrated the present industrial world, energizing and propelling many companies to embrace and expand digital transformation, optimizing every nook and corner of the production process.

The industrial sector needs to update itself continuously, not just to excel. Then? For mere survival in the face of stiff competition. What is Industry 4.0 all about? It advocates smart factories, wherein humans and cyber-physical systems interact via the cloud. Such factories are capable of gathering huge volumes of production data. This real-time data is used as a foundation to compute and report valuable operational metrics. These metrics foster a data-driven culture for continuous learning and optimizing operations, driving innovation, competitiveness, and growth. The approach minimizes time and saves operating, utility, and maintenance costs. Such factories can autonomously adapt to production needs instantly.

Automation of manual process

Industry 4.0 calls for automation of processes, eliminating human intervention to the maximum possible extent. The reason is that humans are associated with limitations in error-free operations and tend to get bored performing monotonous tasks. Maintenance chores and data entry works don’t deserve to rob much of your precious time. When applications intimate people on assigned tasks on mobile devices, they don’t tend to forget them. Complete digitization of the value chain is necessary for the all-around improvement of the organization. Digitization enables you to forecast, control and manufacture products intelligently.

Automation replaces manual tasks requiring physical strain with sensors and interconnected systems. It can safely remove the risks associated with hazardous environments. Initial set-up costs are not high in most cases and will prove fruitful eventually.

Audit digital maturity index

Irrespective of your business model, be it Configure to order, Make to Stock, Make to order, Engineer to order, etc. You can make your company digitally advanced. It starts with defining the current digital maturity. The first step is realization of the current business position- where you stand and know where to reach during the digital transformation process. Audit and analyze existing business models, processes, and assets. This self-introspection will provide you with a good start on the journey of Industry 4.0. You can quantify digital maturity based on hardware, software, and cultural factors. A 100% digitized company exercises the best control over the state of the business with out-of-the-box thinking using AI.

Digitization – The game changer

The evolution of companies is significant only when organizations achieve greater efficiency in terms of physical assets and human resources. Digitization helps you optimize the production processes, sparing ample time for strategic tasks wherever needed. For maintenance, structured communication is essential between production assets and operations management. Paper or excel sheet-based maintenance approaches have proved their ineffectiveness and lack of power to scale for decades. Hence let us not elaborate on that.

Cloud Technology, AI & ML

Cloud computing is the primary enabler of Industry 4.0 and digital transformation. Today’s cloud technology & web hosting are associated with high uptime, server speed, scalability, storage, and affordability. It serves as the framework for most advanced technologies ranging from AI and machine learning to the Internet of Things – offering businesses the means to innovate. The data that powers Industry 4.0 technologies resides in the cloud, and the cyber-physical systems, lying at the heart of Industry 4.0 employs the cloud for collaboration.

Why EAM for maintenance automation?

An Enterprise Asset Maintenance(EAM) provides you with a production dashboard with specific functions – production, quality, maintenance, etc., The beauty of EAM lies in translating production and operational data into ‘metrics that matter’ for strategic, tactical, and structured reporting. It manages master data to reveal analytics for ensuring integrity, accuracy, semantic consistency, and accountability of main assets. SMEs need them to perform system-independent operations for streamlining maintenance by leveraging edge, cloud, and other advanced technologies. An EAM offers predictive maintenance capabilities that provide the right balance between preventive and corrective maintenances. The predictive maintenance module triggers a schedule only based on conditions indicated by critical parameters. It is a new technique that combines IIoT with Artificial Intelligence to anticipate future failures.

Automation lies at the heart of digitization. It is the foundation layer over which blocks of capable software such as ERP, CRM, etc., are built for reaching ambitious goals, showcasing your business with a winning edge over a lot of competition, and becoming a part of the present-day innovation.

IIoT, SCADA & PLC

SCADA (Supervisory, Control, and Data Acquisition) systems are a software application suite for remote monitoring, control, and optimization of industrial processes. As an integral part of IIoT(Industrial IIoT), they integrate data collected from various industrial processes and PLCs locally. Build an interconnected digital ecosystem of hardware, CMMS, sensors, PLC & SCADA to reduce carbon emissions by conserving fuel and power for turning your facilities into green buildings. You can regulate energy consumption from the remote location you are by turning off units with unjustifiable consumption.

Importance of cybersecurity

With the increased connectivity and use of Big Data in Industry 4.0, effective cybersecurity must be in place. Companies can automate threat detection, prevention, and response – and minimize the risk of data breaches and production delays across their networks.   

Is Industry 4.0 adoption difficult?

Will Industry 4.0 adoption pose challenges for our staff?

It is common for people to resist any change. History shows excerpts such as the migration from typewriters to computers. Industry 4.0 solutions reduce the complexity for the key stakeholders and all end users.

Technicians, customers, and default asset users can express problem statements or fixes using multimedia illustrations and image annotations. It is an excerpt that digital transformation can go deep into simplifying team collaboration and operations..  Furthermore, many 4.0 technologies facilitate mobile-optimized experiences.

AI powered maintenance management

Expedite industrial maintenance for transforming facilities viewed as cost centers into profit centers by exploring never-before and untapped avenues for savings. Artificial Intelligence powered self-diagnosis can go a step ahead in providing predefined or ready-made solutions that reduce the traffic of needless tickets routed into the system. Such an approach to maintenance management is the need of the hour. To what extent are manufacturing processes and SOPs (Standard Operating Procedures) digitized and integrated to support your organization’s digital vision? Spring into action.

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

Modern Preventive Maintenance Checklist for Automation

Modern Preventive Maintenance Checklist for Automation

PM Checklists

What is the checklist for preventive maintenance?

Preventive maintenance tries to maintain the facility and its assets in a timely and routine manner to ensure the facility is fit for carrying out core business operations. 

A preventative maintenance program is successful only if facility owners resort to automation. Schedule maintenance tasks well in advance to unfold at regular intervals. Automation, in line with current Industrial Revolution 4.0, is rapidly transforming monotonous, routine, and complex business functions, saving a great deal of time and effort.

An able CMMS will also automate maintenance based on certain conditions indicated by the parameters of sophisticated machinery. A CMMS does this by interconnecting assets, sensors, hardware, processes, and people in a digital pipeline that reduces human intervention to a greater extent. With an account executive role in the application, the facility manager can horizontally map the user with multiple maintenance teams for quicker and seamless routing of service requests. 

Here are a few checklists applicable to different spheres of facility maintenance such as electrical, plumbing, HVAC, etc. 

Food industry

Check if rat and fly traps are functional in slaughterhouses/meat processing units.

A valid and legal contract with the third-party/ pest control service providers should be available on the premises. With InnoMaint Food Safety Management Software, you can make it mandatory at the early stages. 

  1. Ensure temporary fixes do not put product safety at risk and permanent fixes are provided. With Innomaint food maintenance software, you can mark the fix status as “Fixed on Trial” and track it separately. 
  2. In case of entry of pests into the meat processing unit, check if the treatment with chemical or biological agents is undertaken only by trained personnel. Do this by defining user groups and auto-assigning tasks with able technicians using InnoMaint. 
  3. Ensure only approved baits and pesticides are used by generating QR codes using the InnoMaint application and pasting them over it for authentication.
  4. A periodic digital audit of the system to identify deviations from the GMP / GHP system. Your auditors can do digital audits with all information recorded in cloud servers accessible instantly and conveniently from the chair. 
  5. Track Hazard Analysis and Critical Control Point(HACCP) using sensors and let the CMMS application send automatic alerts or trigger predefined schedules for corrective action upon detecting breaches.
  6. Maintain utensil monitoring records, vehicle inspection records, waste disposal records, etc., in remote servers free from physical damages or accidental deletion from laptops. 
  7. Generate breakdown maintenance reports, preventive maintenance reports, etc. Instantly for quick data-driven decisions. 

Electrical

  1. Set push and email notifications to remind replacement of batteries in smoke detectors.  
  2. Check exterior lights and fix the problem of torn or weak cables, if any. Assign the concerned task to new or unskilled technicians automatically so that skilled technicians are available for complex tasks.
  1. Gain live insights into occupancy status in any room in the facility via your mobile to plan adequate lighting requirements. 
  2. Verify if timers and photocells in automatic night lamps are functioning correctly.
  3. Inspect and clean all exhaust fans.
  4. Check the electric power line from utility poles to the building.
  5. Remove any Branches of trees fallen apart and hanging over the wires.
  6. Check if the power lines are high enough not to be hit by a moving truck or lorry.
  7. Check for necessary earthing to avoid electrocution.
  8. Check the distilled water levels in the inverter each month and replenish them whenever necessary.
  9. Schedule lubrication for assets.

An U.S. Fire Administration statistics indicates electrical malfunction constitutes around eight percent of residential fire fatalities.

A routine electric maintenance service prolongs the life of your electrical systems and helps you avoid expensive repairs. 

HVAC

  1. Check the real time electric power consumption at anytime from your mobile and decide on turning them off accordingly.
  2. Capture replacement of genuine and new spares replacement as video and attach it to relevant maintenance tickets for enhanced reliability.
  3. Use calibration workflow to ensure the accuracy of instrument used to measure amp and volt draw.
  4. Detach and wash air filters from the indoor unit.
  5. Check if the evaporator coils of the split AC indoor unit are dirty.If so, clean using a wet cloth.
  6. Check the drain at the rear end for blockages.
  7. Check the coils of ducted air conditioning unit for debris, dirt or dust.
  8. Listen for strange noises while starting and stopping duct air conditioner.
  9. Lubricate moving parts such as fan motors.
  10. Inspect electric controls, wiring.
  11. Once serviced, cycle the Air conditioning unit through its operation to ensure it has regained its maximum cooling capacity without any issues.

 Building Interior

  1. Trigger mobile alerts to facility owners on the expiry of firefighting equipment licenses so that they are in the maintenance loop along with the facility manager. 
  2. Measure water consumption using sensors so regulate the usage minimizing leakage or wastage.
  3. Examine if doors open without friction and exit pathways are clear at irregular intervals based on room bookings.
  4. Fetch AMC data instantly from the cloud servers for easier renewal of current AMCs.
  5. Reschedule appointments without any hassles from mobile.
  6. Let technicians only within the Geo-Fencing circle to accept ticket assignments for quicker action.
  7. Inspect the condition and operation of toilets and showers.
  8. Inspect for accumulation of trash in storage areas.
  9. Inspect for evidence of infestation by termites.

BUILDING EXTERIOR

  1. Get quote for construction materials from multiple vendors via an integrated procurement management system without delay at the best prices.
  2. Trace the route of technicians enroute to the facility for transparency in business and help them take the best or shortest route.
  3. Improve technician engagement by defining multiple and multilevel reminders and escalations to minimize maintenance backlogs.
  4. Identify paint peeling off from walls.
  5. Inspect the walls for cracks.
  6. Examine the condition of all railings supporting vertical grills.
  7. Uproot the plants growing on the building, if any.
  8. Make sure that the decorative roofs do not leak.
  9. Clear the dried leaves accumulated over the sheet of the metal roofing system in the parking lot at regular intervals.

Branded laptop/PC maintenance

  1. Test the charge retention capacity of the laptop by triggering schedules based on the hours of usage.
  2. Track the closing stock of computer peripherals and accessories in your inventory and set minimum re-order alerts to be received on your mobile.
  3. Check for the performance of the system once a month. In case of performance issues, set multiple reminders and escalations in the CMMS application.
  4. Provide a progressive self-diagnosis mechanism for your customers to find solutions to common issues,by themselves, without raising a support ticket.
  5. View the work order distribution on each floor graphically so that many machines do not simultaneously shut themselves from production.
  6. Re-install the OS repetitively based on the calendar year after a complete backup of required files.
  7. Update the virus definitions in the antivirus software.
  8. Run the system cleaning utility, once a week, to eliminate junk files and invalid registry entries.
  9. Check if the LAN, USB, UPS, Monitor, and other drivers are installed and up to date.

Oversee & streamline maintenance operations across multiple service centers from the comfort of any favorite location or while on the move from your mobile. 

A facility manager requires a centralized view of the entire set of work orders and a well-organized process to track the work orders effectively. Innomaint is one of the most sought after competent CMMS powering millions of work orders across the globe daily. Subscribe and provide a jumpstart to maintenance!!

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

The role of world-class EAM software in asset life cycle management

The role of world-class EAM software in asset life cycle management

Noble Recognition for InnoMaint EAM Solution

Vantage Market Research, a distinguished B2B market research, and consulting firm, has a client base spanning 70% of Global Fortune 500 companies. It has acknowledged Innomaint as a major player in the Global Enterprise Asset Management Market. We feel elated as we are conquering new territories this year!

The Booming EAM Market Ahead

This recognition comes in the wake of a survey that asserts Enterprise Asset Management Market size, valued at USD 6.26 Billion in 2021, is projected to scale up to USD 22.55 Billion by 2030, thriving at a CAGR of 15.4%.

Ref:

  1. https://www.verifiedmarketresearch.com/product/enterprise-asset-management-market/
  2. https://www.psmarketresearch.com/market-analysis/enterprise-asset-management-market

Vantage Market Research provides quantified, high-quality research on over 20,000 emerging markets, helping its clients choose the best match for their businesses.

EAM Market Segmentation

Vantage Market Research Report segregated and analyzed Enterprise Asset Management Market based on:

i) Component (Solution, Services)

ii) Application (Asset Lifecycle Management, Inventory Management, Work Order Management, Labor Management)

iii) Deployment Model (On-Premises, Cloud)

iv) Organization Size (Small & Medium-Sized Enterprises (SMEs), Large Enterprises)

v) Verticals (Energy & Utilities, Transportation & Logistics, Government & Public Sector, IT & Telecommunications)

vi)Region (North America, Europe, Asia Pacific, Latin America)

Why go for EAM software?

Cloud-based EAM solutions provide a reliable means of hosting Enterprise Asset management software. They shoulder the burden of managing the entire lifecycle of assets to achieve operational excellence with consistency, reduce the operation costs of organizations, and advanced asset tracking capabilities.

A good EAM software should provide the workflow for blending in-house asset management and outsourced tasks in the right proportion with uniformity in real-time visibility of job scheduling and work order execution. A good EAM solution should seamlessly integrate with ERP for data to pour in from every nook and corner in the organization.

Why InnoMaint?

Tap into the booming Enterprise Asset Management market by subscribing to Innomaint, a one-stop asset management solution for all your in-house asset management needs, including:

  • Delivery of increased value across the entire asset lifecycle management chain.
  • Detection of potential issues with assets and uncovering the reasons for a lag in productivity (using IoT-powered overall equipment efficiency OEE monitoring and analytical capabilities.)
  • Integration of all data needed to complete work orders on time in a single unified system.
  • Prediction of asset downtimes using a proactive maintenance approach.
  • Improving Mean Time to Repair (MTTR) and First Time Fix Rates(FTFR).
  • Achieve maximum reduction in operational, utility, and service expenditures.
  • A transition towards a sustainable future with reduced carbon emissions. You can turn your factories into green buildings to become eco-friendly with instant to-the-minute insights into power consumption and regulate the usage accordingly.

Adopt EAM to improve net profits

Your facility assets play a crucial role in impacting productivity. Maintaining the health of facility assets in good shape is critical for any facility to accomplish its vision and goals. Manage the entire lifecycle of your assets using InnoMaint EAM to extract the best value from them till the stage of disposal or recycling. Feel the difference in net profits and bottom lines when assets operate at their full potential!

 

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

How can a CMMS aids in medical assets operation 24/7  with peak efficiency?

How can a CMMS aids in medical assets operation 24/7  with peak efficiency?

How Can a CMMS Aids in Medical Assets Operation 24/7  with Peak Efficiency?

A significant glitch faced by most businesses these days in maintenance operations. Thus, the role of the Computerized Maintenance Management System (CMMS) is of utmost importance as it amplifies the overall efficiency and decision-making of the pharma manufacturing businesses. Delve below to learn about the significance of CMMS in functioning medical assets and how it helps enhance overall productivity.

How Does CMMS Works?

CMMS is a professional software designed by experts that help in keeping track of assets, work orders, preventive maintenance, equipment, safety compliance, workflow, expenses and inventory management. It also streamlines the working process by increasing the operational capacity of various medical assets to ensure their fullest optimization.

The pharma manufacturing companies need CMMS to attain maximum efficiency from their medical assets with its proper maintenance. It is a perfect software solution to gain insights into the maintenance, trends and functionality of the company assets.

Healthcare facilities are asset-intensive ones. Nowadays technologies in almost all spheres of the health industry are evolving for continous improvement. Hence it is high time health care and biomedical equipment maintenance need to be performed digitally ditching the ineffective and non-scalable paper, excel sheet based approaches which fail miserably when subject to handling heavy loads of maintenance work.

A CMMS address the time-bound maintenance needs with a crystal clear transparency into the progress of your workforce and you can check if they work in line with priorities. Ascertain you’re providing an optimal and high-quality physical environment to maximize patient safety and satisfaction, minimize asset downtime to least levels and completely shield your critical assets from power outages and other handicaps. Reinvent your hospital facility management with Innomaint healthcare CMMS software.

Items in the inventory such as surgical equipment, X-ray machines, ECG machines, Scan & Imaging devices, generators, physiotherapy equipment, PPE, masks, gloves, sanitizers etc. Need to be arranged categorically and located easily for availability on need. Devices which are constantly moved within the hospital such as portable X-ray machines, trolleys, stretchers etc. Need to be tracked precisely for timely interventions, effective co-ordination and delivering outstanding performance. An IoT based CMMS can help you in this regard and in the attainment of important NABH accredition and ISO certification as it records every data and operations accurately with instant mobile access capabilities.

Benefits of CMMS for Enhancing Efficiency of Medical Assets to Its Peak

  1. Better efficacy: CMMS minimizes the waste of resources, money and time by smartly planning maintenance schedules. It further results in balancing the production schedules as well as ensuring better inventory availability.
  2. Efficiency of equipment: CMMS automates various processes like scheduling inspections and tackling repair costs or maintenance issues. Better wear and tear of medical assets increases their life and reduces the expenses incurred on maintenance activities.
  3. Lesser downtime: Downtime might result in higher costs when it comes to revenue loss due to the damages to the organisation’s reputation and brand. Minimal downtime of medical assets further leads to decreased repairs and service costs.
  4. Higher Productivity: Tracing work progress helps diminish the backlogs and stay at par with the production plans, as well as set realistic budgets. Maintenance management software can also notify when the asset will start operating back to ensure resuming back of work without any delays.

Final Thoughts

With the increasing demand for pharma contract manufacturing models, there has been a surge in demand for the productivity generated through medical assets in the companies. The use of CMMS Software solution can prove advantageous here in many ways. Incorporate it into your system for better growth and profitability of your businesses.

 

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

Top Benefits of a Field Service Management Software for Various Stakeholders

Top Benefits of a Field Service Management Software for Various Stakeholders

 

FSM Blog Banner

Top Benefits of a Field Service Management Software for Various Stakeholders

 

Introduction

The global market for field service solutions is expected to grow from $3.02 billion in 2021 to $3.64 billion in 2022 at a compound annual growth rate (CAGR) of 20.6%. It is even more encouraging to note that the market dampened by the pandemic restrictions is projected to leap to $6.51 billion in 2026, according to a market analysis report by Business Research Company. Previous surveys revealed that 61.0% of fieldwork organizations attempt to measure customer satisfaction through feedback calls, ratings, forms, etc. So InnoMaint Field Service Software provides a load of benefits for the customers of Servicing companies, apart from those for service firms and their technicians.

Field Service Management Software is considered modern if it uses advanced analytics, Big data management, artificial intelligence, and cloud storage. InnoMaint leverages all those capabilities and is truly mobile in that it permits offline operation mode. It stores the offline data online by syncing with a cloud server when online.

Benefits for the customers

  • The customer can access the application via both Web and Mobile platforms and here.
  • The customer can glimpse maintenance work progress updated in real-time via a customizable Dashboard rich with KPI widgets.
  • QR codes enable the quicker raising of a service request for devices whose details are unknown.
  • Dashboard filters to visualize data based on the customer requirement
  • Customer approves the task completed by external third-party service contractors with digital signatures.
  • Customers can view the current status of their work orders, any time, quickly from the scheduler and calendar.
  • Customer can access the photos and videos attached for a particular work order for illustration purposes.
  • Customers can acknowledge the completion of preventive and corrective work orders with their digital signature along with feedback rating.
  • Customer can use the software in multiple languages supported by the application.
  • Scheduled PPM and Breakdown ticket completion reports shall automatically be mailed to the customer as ‘Pdf’ files.
  • Customer can raise a renewal request for AMC by himself through the application.
  • Customer will receive alerts and notifications for the progress of work orders based on notification settings.
  • Customer can track the current location of the service technician en route for duty at regular time intervals based on settings and also access information on the total distance traveled by a technician.
  • AI-based progressive self-diagnosis module helps address issues at the source eliminating the traffic of needless tickets routed into the system.

Benefits for Branded Service Organizations

  • A two-way feedback loop to know both sides of the coin – from customers and technicians.
  • A well-thought-out process that engages customers during each stage of service, upholding transparency in the process.
  • Customized quote preparation and invoicing for a personalized touch.
  • End to End AMC management with easy renewal options and actionable data for expanding the scope of business
  • Custom Plans to match the service requirements of any customer
  • Ticketing systems with Multimedia capabilities illustrate issues in a crystal clear way.
  • Mobile app for every stakeholder to improve collaboration on work orders.
  • Field manager can track the current location of the service technician en route for duty at regular time intervals based on settings and also access information on the total distance traveled by a technician.
  • An account executive role in the application, the facility manager can horizontally map the user with multiple maintenance teams for quicker and seamless routing of service requests.

The transit time between jobs is an important KPI for three reasons:

  1. The time technicians spend driving is inversely proportional to billable working hours. Managers can help technicians choose the shortest route with visibility into the path traversed by the latter.
  2. A roundabout route devours more fuel, quickly depreciates vehicles and can eat into the bottom lines.
  3. A high travel time indicates the service firm books calls in far-flung areas from its business location.
  • Ability to raise service requests from any location and auto-assign tickets intuitively in full view of the  dynamic workload and within the Geo-Fencing location of the customer for quick outreach.
  • IoT integration enables raising automatic corrective and condition-based maintenance tickets saving relatively higher preventive maintenance costs.
  • Simplify customer experience with effective handling of tickets during peak loads.
  • Interactive & customizable Reports for sound decision-making and quick meetings
  • Ability to view KPI metric values from the web and mobile dashboards.
  • With GPS Tracking, Technicians can no more give false statements about their current location.
  • Gain organization-wide visibility and know the areas that demand attention.
  • Ability to drive quick results by providing technicians with reusable solutions as a solution bank which comes in handy for technicians to improve First Time Fix Rates.
  • Field managers can drive work in offline mode. Technicians can update their work progress in the mobile app which will be reflected in the application while back online.
  • Service Providers can store the spares at the customer location and be informed of the closing stock on each transaction. They can set minimum re-order levels.
  • They can make service history instantly available to the technicians via a simple QR Code mobile scan.
  • The organizations can level up the skills and improve the knowledge of their technicians by providing a forum for internal communication and continuous improvement via RSS Feed & News Feed.
  • Fosters operational excellence and consistency by elaborating best practices and establishing benchmarks for best performance.
  • Exclusive workflow for Warranty & Contract Management.
  • Improves technician engagement by enforcing adherence to SLAs and using multiple and multilevel reminders and escalations.

Conclusion

To keep the engineering service business on track, managers have to be in the know of the most recent values of key performance indicators. Service firms increasingly resort to digital tools to measure performance and arrive at data-driven business decisions. Such decisions include but are not limited to when to plan additional training sessions, when to hike service charges, and which technician to dispatch a specific job.

Data will be the undisputed king in 2022, as business functions are rapidly automated. Leading service firms are turning to FSM software to grow their service business. Line supervisors can use KPIs to improve every aspect of the field service business, including rescheduling appointments, dispatching technicians, parts requisitions, etc.

To Automate Your Preventive Maintenance Process

Try Innomaint Equipment Maintenance
Management System for Free

 

whatsApp
Welcome to InnoMaint!
How can we help you today?