In addition to mapping assets with location & customer, now assets can be mapped to users such as Service Technician, Account Executive, Project Coordinator to asset instances.
Whenever a breakdown ticket is raised for the asset instance the users are auto assigned for the ticket based on the asset mapping done.
Account Executive will be able to attend Breakdown tickets from mobile application. You can create categories and group the team members into categories according to their skill set with a head for each group for easier and quicker assignment of service requests.
Henceforth any request created shall be associated with categories & upon creation the ticket shall go to the respective head in the group & he can assign the job request to any member of the group.
If autoassign option is enabled, then the service request will be assigned to all the members in the group, at once. When one of the group member accepts the request it shall be disabled for other members of the group.
The Facility Manager, as well as the Customer, can track the current location of the service technician(preventive and breakdown) conveniently
The service engineer shall receive.
- The reminder notification for auto assigned tickets.
- A copy of escalation notifications to higher authorities (for SLA violations of tickets assigned to him).
Service Engineer receives the emails for Reminder/Escalation schedules based on the notification settings enabled in his session.