Service Request Management
Service Request Management resolves customer's service request which will be initiated by help desk executive and managed by operation coordinator by providing highest level of service support quality to customer.
- Service request can be initiated for an AMC customer or Non Contract customer.
- You can convert an AMC customer’s service request to free of cost or quoted work.
- Non contract customer’s service request will be a call-out and can be converted to quoted work, if need.
- You can prioritize a request and if high priority, it will be highlighted for immediate response.
- Service request can be assigned to technicians based on the service category.
- You can track the status of all the service requests.