Customer Satisfaction Increases More Than 70% When Service Technician Resolves The Issue At First Time
- Mobile App for customer and service engineer for quick communication
- Significant increase in First Time Fix Rate
- Quick retrieval of asset details by checking in with QR code
- Customers can track the technicians who are on the way to their premises.
- Barriers on ticket communication lifted with clear illustration of issue by photos/videos.
To stay current in the fast paced digital world, the maintenance service providers have to embrace and adopt new technologies. Our advanced solutions enhance customer satisfaction by efficient tracking of field force involved.
Monitor, Measure & Manage Your Field Service Technicians, Assets Using Innomaint FSM Software that Smartens Day to Day Operations.
Gain complete visibility of entire field service maintenance realm to ensure operational consistency.
Introducing Innomaint Cloud based Software that caters all your field service business specific needs.
Mange your service business easily:
Tight grip on Technicians
Admin can track the movements of technicians all the way through the work order.
Reuse of knowledge of seniors
The knowledge of skillful technicians can be captured in the system as solution bank and made instantly available to field technicians at work.
Easy retrieval of Work Order
Upon scanning the QR code, service technician can view the Work Order, tasks assigned to him quickly.
Customer & Technician Feedback
Technicians feedback is also recorded for knowing two sides of the same icon.
Easier asset identification
The detailed location hierarchy makes it easy for the service engineer to identify the asset mentioned in the ticket.
Quickly recover R.O.I
Quickly recover R.O.I with increased automation of work orders & cost effectiveness of Innomaint.
Improve Productivity and Efficiency
Get real time GEO Location Tracking for a close follow up with the field force technicians and take smart decisions for scheduling the next job
Advanced Multilocation Management helps you improve field service operations across business locations
SLAs, Reminders & Escalations Service Level Agreements can be defined for each stage of the ticket, reminder and escalation alerts can be triggered upon violations
Stock alert for spare parts inventory At the end of each transaction on spare parts the closing stock alert is given.
PPM task reports and Breakdown ticket reports shall automatically be mailed to the customer as ‘Pdf’ files
Powerful KPI Reports Variety of reports provide you valuable insights that help in informed decision making
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