Field Service Management Software
Increase Service Response time by 50% with better onsite
communication and assign right technician to complete more jobs
Be informed of field issues instantly, & streamline maintenance promptly via the power of FSM software embedded in your palms
✔ Easy Automatic Assigning of Work Order to Technicians
✔ Geo-Fencing Solution to Quickly Locate the Technicians
✔ 35% Rise in Profits for the Service Business
✔ Mobile App Multimedia Support makes Field Agent Job Faster by 10x
Make Easier Day To Day Maintenance Operations & Resolve Issues Quickly With End-To-End Cloud Field Service Management System
Increased Profits
Serve more customers in a short period with quicker services using knowledge of seniors and peers via mobile app.
Plan the Day Flexibly
Customers can reschedule appointments till the last minute. Techs get notified duly, even while on the way.
Customer Satisfaction
Digital signature & online ratings on service quality and engineer’s attitude serve as an acknowledgment and assessment of work.
Accurate Estimates
Know the exact time spent on each job & mileage of techs for accurate & transparent work order estimates and reimbursements.
Complete Fixes
Technicians can pull the entire asset history with a mobile scan of unique QR codes pasted on assets for wise fixes.
Reduced Wait Times
As customers get notified of the journey and route taken by techs live through Geo Location Tracking, they need not wait unnecessarily.
Improved Communication
Innomaint FSM application ensures no single communication on work orders goes unnoticed with notification for comments too!
Automatic Reporting
The mobile app for technicians sends accurate reports automatically to the Innomaint web app covering work during the offline time. Sounds great!
Flexible Scheduling
Supervisors can reschedule or re-assign jobs at any moment with a full view of the dynamic workload. Techs can decline assignments by stating valid reasons.
Simplify Your Field Operations And Deliver World-Class
Service To Your Customers With Our FSM Software
We’re trusted by hundreds of clients across industry verticals
Delivering Exceptional On-Site Customer Service with Technicians
Through Our Features
Real-Time Field Staff Geo Location Tracking
Track the attendance of your engineers, irrespective of the fact that their work location may vary each day. Gain instant visibility into the current workload at any moment via the mobile app. The various possible status:
✔ On their way to the site
✔ Idle or yet to start work
✔ Service In Progress
✔ On break at client site
Multimedia Tickets & Digital checklists
Customers can raise issues with clear and complete descriptions supported by photo or video illustrations. Approvers can review service requests and add all documents and information needed for successful work order completion.
✔ Image annotation
✔ Attachment for comments
✔ Comfort of native language
Powerful Mobile Application
Mobile applications provide nearly all the functionalities as their web counterpart. Raise, approve, schedule, assign & track work orders while on the go. Do more with the power of FSM software in your pockets.
✔ Quick access to any information with role based authentication
✔ Instant Alert notifications on progress & changes to schedules
✔ QR code based scan for easy service requests & data retrieval
KPI Dashboard & Reports
KPI Dashboard provides a visual summary of maintenance progress as key performance indicators (KPIs) & metrics. It is customizable, and you can compare progress on different customers.
✔ Scheduled Vs assigned work order
✔ Budget oriented metrics
✔ FTFR, MTBF, MTTR, etc
Empower Your Technicians With Real-Time Tracking, Mobile Compatibility, And Job Scheduling
Key Features
Workforce Management
Workforce Management
Scheduling, dispatching, and tracking field workers to optimize productivity and efficiency.
Job Scheduling & Dispatching
Job Scheduling & Dispatching
Efficiently assign tasks to service technicians and track their work progress
Attendance Management
Attendance Management
Enables tracking and managing employee attendance, absences, and time off requests.
AMC
Management
AMC
Management
Allows companies to efficiently manage the maintenance of their assets and equipment.
Offline Mobile
Operation Mode
Offline Mobile
Operation Mode
Continue to work and access critical data even in areas with limited or no network connectivity
Track Distance
Traveled
Track Distance
Traveled
Track the distance traveled by the service technicians and vehicles for better expense management and optimized routing.
SLA for Incidents & Schedules
SLA for Incidents & Schedules
Ensures the service delivery meets agreed-upon standards and timeliness.
Spare Parts Management
Spare Parts Management
Streamlines spare parts and ensure quick access to necessary components.
Digital Signature & Rating
Digital Signature & Rating
Ensures secure and authenticated sign-offs while rating allows customers to provide feedback and rate service quality.
Solution
Bank
Solution
Bank
Efficient knowledge transfer in field service management software enhances productivity and customer satisfaction.
Multi-Language Support
Multi-Language Support
Efficiently manage global operations with multi-language support.
Third-Party Integrations
Third-Party Integrations
Allow for seamless communication between various systems, improving operational efficiency.
Explore the Use case of Field Service Maintenance Management Solutions by Industry verticals
Manufacturing
✔ Innomaint provides a platform to manage manufacturing assets deployed at customer sites seamlessly.
✔ Increase productivity and reduce downtime by proactively managing manufacturing assets with Innomaint’s advanced analytics and reporting capabilities.
✔ March towards zero downtime as production suffers significantly even for short-lived breakdowns.
Engineering Services
✔ When an elevator in a shopping mall malfunctions, the mall owners wish the issue is addressed at the earliest.
✔ The reason is obvious that people tend to prefer shopping at leisure without physical strain
✔ Imagine how nice it would be if any shopper or lift operator could raise the issue by a simple QR code scan to the technical team.
✔ With InnoMaint Field Service software, any anonymous user can submit a service request.
HVAC Management
✔ Heating, ventilation, and air conditioning units have become basic amenities nowadays.
✔ Field service companies that deal with this rental equipment need access to service history and spare availability from a single interface.
✔ InnoMaint FSM mobile app provides access to this data even in offline mode. It has a direct positive impact on customer satisfaction and business growth.
Cleaning
✔ InnoMaint simplifies cleaning services by creating and assigning digital work orders, tracking employee hours, and automating the entire workflow.
✔ By streamlining work order management, cleaning service providers can reduce the risk of errors and ensure that their staff complete tasks efficiently and timely.
Pest Control
✔ Optimize pest control services with effective field technician management and streamlined business processes.
✔ Using Innomaint pesticide control software, you can manage everything from scheduling and auto-assigning tasks to tracking technician activity on-site.
✔ The application assigns the best staff to each job. You can automate this process and optimize worker assignments based on real-time data and insights.
Vending Machine Management
✔ The vending management sector has a vast scope to gain from the automation of field service operations.
✔ FSM software helps regularly monitor the performance of vending machines installed at varied locations remotely.
✔ The application alerts concerned stakeholders on fraudulent activity and restores faulty units quickly to normalcy.
Heavy Equipment
✔ Contractors can manage heavy-duty vehicles executing construction tasks remotely with advanced route optimization and GPS tracking capabilities.
✔ With such a proactive approach, you can check interruptions to business well in advance.
✔ InnoMaint’s Field Service Management application ensures raw materials are always available on demand, which is essential for this industry vertical.
Construction
✔ Minimize the risk of accidents and ensure workers complete construction repairs to the highest quality standards with digital checklists.
✔ Customize approval workflows as per your wish to suit real-time scenarios.
✔ Equip your general contractors and construction workers with an easy-to- use mobile app for necessary and updated information at their fingertips.
Medical Equipment
✔ Our Medical equipment field service software helps businesses to track regulatory compliance requirements demanded by standards such as HIPAA, FDA, and ISO.
✔ Innomaint’s automated reporting feature ensures medical device service is done according to industry standards. It helps reduce compliance risks and avoid penalties.
✔ Gain instant access to equipment maintenance history via a simple QR code mobile scan. The ability to share knowledge with peers reduces the burden of field service technicians.
Electric Vehicles
✔ Innomaint enables you to set unique maintenance schedules for each scooter model and receive mobile notifications on work orders when maintenance is due to keep your electric vehicles compliant.
✔ Easily store and manage parts and equipment at customer locations, link them to work orders, and maintain accurate records for generating estimates.
✔ Empower your field technicians to capture digital checklists during the installation of EV charging outlets and previous service history for vehicle service.
Solar Energy
✔ Keep track of your solar setup’s products and parts easily using the InnoMaint FSM solution.
✔ Provide warehouse managers and service technicians with the visibility of inventory levels, order status, and replacement schedules.
✔ Receive alerts when stock levels are low, ensuring you never run out of parts. Manage your solar business’ inventory efficiently.
Utility Management
✔ Utility management is a multi-faceted FSM sector dealing with electricity, sewage, water, etc.
✔ Line supervisors can have a real-time view of staff’s performance and unify their efforts for better collaborative work.
✔ Your field staff can get the help they need from the work site via their mobile from solution bank and other peers.
✔ The mobile app lets technicians take pictures of fixes or defects and upload them directly to the system, speeding up the restoration of services.
Roofing
✔ Define seamless schedules, create estimates, and generate invoices for roofing services.
✔ Ease the difficulties owing to disparate tools and multiple contractors with simple and powerful job scheduling to eliminate confusion, errors, and delays.
✔ By adopting a centralized Innomaint platform for managing operations, you can streamline service business by effective coordination with contractors and keeping everyone on the same page.
Furniture Delivery
✔ Take control of your furniture delivery business operations with InnoMaint’s mobile app.
✔ Enable drivers to see complete work order history, track and manage assets that need to be delivered, and capture proof of deliveries -all in one place.
✔ Create fuel-efficient, shortest, or hassle-free routes for field service teams to deliver furniture within the specified time frame.
Customer Relationship Management
Asset Tracking with BLE/RFID/QR CODE
Interactive Asset Floor Plan
IoT Energy Monitoring
Inventory Management
Fixed Asset Auditing
Additional Features
CUSTOMER RELATIONSHIP MANAGEMENT SOFTWARE
Automate customer-oriented business functions, including sales activities, marketing campaigns, and customer support. Close more deals by timely follow-ups and organized analytics on progress with InnoCRM.
✔ Organized contact, lead, deal, and account information
✔ Generate accurate invoices quickly
✔ Reuse built-in templates for prompt customer communication
ASSET TRACKING WITH BLE/RFID/QR CODE
Trace, Track & Manage moving assets in real-time with BLE Beacon.
Just mount BLE Beacons/RFID sensors on the assets. These sensors can report entry and exit within a short range of readers for live tracking of assets.
✔ Live moving asset tracking via mobile
✔ 2x data transfer and communication speeds
✔ Robust and precise indoor tracking
INTERACTIVE ASSET FLOOR PLAN
A pictorial representation of asset hierarchy in each floor with dynamic schedule triggering.
Simplify complex floor layouts with clear instructions in-house for contracted technicians and new technicians with zoom in and zoom out capabilities.
✔ Enable technicians to quickly find the assets in a complex set-up
✔ Trigger schedules for multiple assets from a single site map
✔ Ensure many assets do not simultaneously pull out from production cycles
IoT Energy Monitoring
Get live data on energy consumption and turn off unduly high consumption units automatically.
HVAC systems account for a whopping 40 to 60 percent of energy consumption by a commercial building. Connect IoT sensors and see the data periodically.T
✔ Informed maintenance decisions for acceptable levels of energy efficiency
✔ Study patterns for a facility, as a whole, or for individual tenants
✔ Ensure many assets do not simultaneously pull out from production cycles
INVENTORY MANAGEMENT
Manage various inventories across your business locations from your mobile.
Associate QR codes to each inventory item to reduce inventory management costs by storing & retrieving all the information associated with a simple mobile scan.
✔ Have accurate information on closing stock after each transaction
✔ Maintain the right balance between overstocking and shortage
✔ Acquire the right stock at right time with minimum reorder alerts
FIXED ASSET AUDITING
Ensure the primary assets are at their current location along with identity verification.
Verify serial number, make, model, manufacturer, good operating condition, placement of assets using QR codes, RFID and assess their current value.
✔ Assess current value by several prevailing depreciation methods
✔ Ensure the safety of assets and they are put to desired use
✔ Automate physical audits to a greater extent using digital tools
Frequently Asked Questions
How Can I Benefit From Field Management Software?
It can help to streamline operations, reduce costs, improve customer service, and increase efficiency. It can also help improve communication between field service technicians and firms, providing real-time visibility into the status of jobs.
Does the software offer any customization options & Integration?
We provide integration options for several third-party applications irrespective of the license type. Customization is available based on user needs for on-premise customers.
Is there any training or support available for the software?
Yes, we provide support after onboarding based on customer needs.
Is there any free trial?
Yes. You can instantly access a free trial without any credit card details.
Awards & Recognitions
Real Testimonials
About Real Impact
- SENTHIL
- General Manager
- Vickrah Plastics
- FERDINAND
- Maintenance Head
- Sourcing Links Est
- SUDHAKAR
- Vice President
- AAR Consulting & services Pvt Ltd
- LIJIN S
- Mining & Metals
- GemcoKati Exploration Pvt. Ltd
- SHARAD K
- Asst Manager Planning & Control
- Majees Technical Services LLC
- VINAYAKUMAR M
- Manager
- KUEHNE NAGEL LLC
- JOJI J
- Asst. Manager
- Bahwan Engineering Co.
- ANKIT S
- Senior Project Engineer
- Daifuku Co., Ltd