Self-diagnosis module facilitate the equipment/asset user to troubleshoot the problem before requesting for service request. Step-by-step progressive self-diagnosis questions could help the user to resolve the issue which would save the time of technician or service engineers by increasing the productivity. If the issues still exist user will be allowed to raise the incident ticket.
- Progressive self-diagnosis guides the equipment's user to resolve the common problems in familiar systems
- Manufacturer supplied questionnaires or custom defined questionnaires could be created as self-diagnosis questions for each asset and defect type