Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

Innomaint 2.4.2

Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

To upgrade the user experience we have made the following useful feature additions or modifications to Asset Maintenance Software(AMS) &  Field Service Software(FSM) 2.4.1. The two variants of your Innomaint application shall update by itself without any action from your side.

1. As a value addition, QR Code Generation feature has been provided. QR codes can be generated & printed for all instances of asset models, at once.

2.Tentative time of arrival of the service engineers shall be provided to the customer. This time can be viewed by Admin & customer under the Service Technician tab.

3. In addition to the existing set of task status of Service Engineer (for Breakdown tickets), Request for support has been added.

This filter indicates the cases where the cause of asset breakdown has been fixed but some other issue or deviation from an expected functioning has been detected by the technician which has to be attended by a technician of some other department. 

4. In the asset performance report, we’ve provided a summary report for the selected criteria for a quick glance. 

5. Location head can now assign service tasks to himself (Applicable only for AMS)

6.  Feedback Report – The comments given by Service Technicians for the tickets are now included in Feedback Report section(Applicable only for FSM).

The comments can also be viewed under Service Engineer tab of view mode of the ticket.

7.  You can make the service technicians to check in with QR Codes. All the task details can be embedded in the QR Code…

8. Autocomplete entries appear while customer creates a new ticket. These entries are based on similar defects raised for the asset model. Upon customer choosing the available defect, the solution for it will be available for the service engineer as illustrated in the screenshot below:

9. For an individual asset, we can obtain a history with information on ticket, schedule and the spare change in a single page and it is exportable as excel, pdf.

10.  Now you can easily view spare parts usage report filtered by date.

11. Now Admin can have a glance and monitor the spare parts stock via Mobile App.

12. The label Working With Problem in Create Ticket pop-up has been changed to Complaint

13. To Prevent duplicate ticket creation for an asset, the asset status is set as ‘Stopped’

Service Contractor Head shall henceforth be able to login to the application only via Mobile app. Service Contractors will be able to attend to Breakdown tickets and Preventive maintenance tasks.

14. While creating a Service Contractor user, a Service Contractor Head is also created and mapped with the Service Contractor

The user role gets mapped by default under service contractor user.

15. Operation Manager role has been created. This user shares similar privileges with Super admin. For FSM users belonging to this role type can be created.

16. Now tickets shall be created automatically for partially completed PPM tasks which needs to be assigned to some other service engineer. Prior to the latest release this was manual.

Once the status is chosen as partially completed, instantly you can view the corresponding task ID & newly generated ticket ID.

17. Scheduled PPM task reports and Breakdown ticket reports shall automatically be mailed to the customer as ‘Pdf’ files adhering to ISO 32000-2 standards, based on the Admin preferences.

In addition, customer needs to enable email notifications in his login session.

18. The location hierarchy is now provided for FSM customers which helps service engineers to easily identify the asset mentioned in the ticket. Location now comprises of Building, Floor, Department.

Prior to the latest release Location was a single field that could be mapped against user & asset


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InnoMaint Asset Maintenance & Facility Maintenance Software Release of Version 2.3.7

InnoMaint Asset Maintenance & Facility Maintenance Software Release of Version 2.3.7


InnoMaint Asset Maintenance & Facility Maintenance Software Release of Version 2.3.7

1. To facilitate clearer & easier identification of an asset we’ve introduced a new provision namely Building & Floor by which a service technician can arrive at the correct room in which the asset to be attended to is located at the time of raising a ticket on the first attempt.


2. At the time of creation of an asset, you now broadly categorize it either as a Measuring Equipment or Facility.


Daily and Weekly Calendar

In addition to the yearly & monthly calendars, weekly and daily calendars are provided for a closer view of the preventive maintenance tasks.


1. Bulk Acknowledgment– Admin’s task of granting approval to the Preventive Maintenance tasks checked out by the technician is simplified by providing an icon for bulk approval of tasks. Prior to using this functionality, the user has to check the checkboxes which appear on clicking the collapsible icon.


2. Bulk Initiation – For companies dealing with scores of preventive maintenance tasks every day, Bulk initiation feature can be used to create multiple preventive maintenance schedules for an asset, at once.


3. Bulk Cancellation option comes handy in cases where it is decided to give up a couple of tasks. The icon highlighted in the screenshot is applicable to the tasks in New and Upcoming tabs.


4. 52 Week PPM Calendar has been provided for AMS & FMS . All web user roles can make use of this feature enhancement.


5. Sometimes preventive maintenance schedules need to be scheduled at uneven time intervals. In such cases, Admin can avail this feature. On every day of the defined set of days these tasks shall repeat in the chosen hours.


6. For Calendar based hourly schedules, and repeat hourly schedules, Admin can assign multiple approvers. This can be utilized in cases where supervisors vary for different shifts of operation.



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InnoMaint Asset Maintenance & Field Service Management Software Release of Version 2.3.5

InnoMaint Asset Maintenance & Field Service Management Software Release of Version 2.3.5

InnoMaint 2.3.5 Release

InnoMaint Asset Maintenance & Field Service Management Software Release of Version 2.3.5

Released on 29th May 2019

1) Added a new option ‘Measuring Type’ in Monitoring point, where the user can select Incremental or Incidental option from the list.


1A) Monitoring Grid list

Monitoring Grid List

2) Login has been provided with one more option with ‘user id’. Now user can login using both email id or user id with innomaint application.

Login screen

2A) Now system will generate an ‘User Id’, which can be viewed in ‘My Profile’ page.

My profile Screen

3) Asset can also be search based on ‘Asset Id’ in ‘Asset Maintenance’ page.

Search screen

4) Multiple languages can be created where the labels can be changed and updated in ‘Label Configuration’ page. At any time you can change to default ‘English’ language, if needed in ‘System Settings’ page.

Label Configuration

System Settings

5) Customer details removed in Planned Preventive Maintenance (PPM) service completion report in asset maintenance solution.

PPM Service completion report

6) When user login as Machine owner, system needs to show only the assets which is mapped for the machine owner.

Managed By

6A) PPM and breakdown activities will be listed only for the assets that are mapped to the machine owner.

AMS - Machine owner login

6B) Customer user can be mapped to a particular asset by their customer head. The PPM and breakdown activities will be listed in mobile app only for the assets that are mapped to them.

FSM-Customer user login


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Facility Maintenance Software (FMS) Release of Version 1.2.2

Facility Maintenance Software (FMS) Release of Version 1.2.2


Facility Maintenance Software (FMS) Release of Version 1.2.2

Released on 22nd May 2019

1) Dashboard has been modified with “Name of the user” instead of showing the “Role” in Web & Mobile.

All Notification

Dashobard Role Name

2) Menu label has been changed from Settings to “Security”.


3) Super Admin & Operation manager can, Active / Deactivate the users, In the User Management screen.

User Status

4) In the Service Request process, “Assigned to” & “Created By” columns have been displayed in the Web application for Site inspection, AMC Process, Notifications, All type of service requests.

Site Inspection

5) Site Inspection task can be reassigned to other Technician has been completed for Web users . This is applicable for Project coordinator & Operation manager, Service Coordinator, Super Admin.

Site Inspection

6) Site inspection can be handle in both web and mobile applications.

Site Inspection

7) All type of Application notifications done for web users.

All Notification

FMS Product admin side – Interim Release Notes

8) Entry point to the FMS application has been modified through the innoMaint login page.

Mobile Login

9) Product admin can create users for FMS by their own.

10) InnoMaint logo has been fixed as a default logo, the super admin can replace their own company logo instead of default logo in system settings screen.

11) Product admin can give a trial for FMS also through the Product admin.

12) Mobile app login entry point has been changed to innomaint, earlier it was innofms.

13) FMS Trial notification email for customer’s has been updated with correct details and innoMaint logo.


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InnoMaint Release of Version 2.3.4 – Released on 22nd April 2019

InnoMaint Release of Version 2.3.4 – Released on 22nd April 2019


InnoMaint Release of Version 2.3.4

Released on 22nd April 2019

Spare Parts Management

1) Spares are having category now, sub category is also included for better maintainability.

2) Spares & its stock will be maintained by location-based & department-based for creating location wise stock maintainability.

3) Bulk upload option provided for stock upload for all the spares.

4) Updating spare stock – Provision given in the Spare Parts Stock screen itself.

5) Mapping the spares to the machine, system allowing user to search with the spare name and ID.

6) In the report screen, added the filters for the spare category and spare sub category.

7) While doing the bulk upload of spares, the system is allowed to assign a spare to multiple Asset Model.

8) One Location spare will not be visible or available for another location engineers/technicians.

9) Keeping Location as a non mandatory field, so the customers who do not have multiple location (multi-site) need not maintain the spares for multi locations.

10) Spare Stock Alert – If Stock number goes less than the Reorder level in all the screen, it should show filled color of Orange.

Asset Maintenance

11) Add department in the location master, but there is no direct relationship between Location and Department.

12) Use Spare name/Spare ID in all the places throughout the application instead of BOM Id, BOM ID name.

13) Engineers can scan the spare parts of QR code for their usage, when they scan the spare parts the total count should be adjusted accordingly.

Schedule management

14) For engineer/technician mobile app, if he scan the QR code of the machine/asset, the application will show the schedule task & Ticket (Work order schedule & Work order Request) assigned to him for that particular machine.

Asset Management

Asset Maintenance

15) In the Asset Management configuration, Manufacturer relationship with Category has been removed, it can act independently, this change included in all the places where we use the Manufacturer.

Master Changes

16) User can add the Department in the Department Master. Asset can be mapped with Department in the Asset Management screen.

17) Asset setup screen – Spare Subcategory master has been created after Spare Category.

Edit Spare Parts Management

18) Manufacture selection List removed in the Asset Category Master.

Asset Setup

19) Provision added for adding the Manufacturer, Category & Sub Category in the Asset Management screen itself.

Spare Subcategory

Other Changes

20) Field service management flow – Account executive – customer – user group mapping – enable the account executive to handle the servicing to the assigned customers with the mapped user(technician) group

21) Agency flow – Schedule Managed by customer head able to assign customer user for schedule.

22) Included Bangladesh currency BDT.

23) Attached Audio file (Voice recording) features enabled for the engineers to record the completion note.

24) In Spare Management, system enabled to add quantity less than the Reorder Level.

25) For machine performance (MTTR,MTBF ) calculation – Issue Fixed.

26) Account executive can not assign the task to all the engineers. Restricted to only the engineers part of his own team. -Issue Fixed

27) In Reminder & Escalations module, Approval Task for Schedule system listing all the applicable users, restriction removed. -Issue Fixed.

28) In asset report, system provide option for user to add the few more fields like criticality, Capacity Rating Column .

29) User Role Creation by Global Maintenance Head. – Issue fixed.

30) “Serial No” Label has been changed to “Asset ID” and Asset Id have been changed to “Serial No” in the entire application based on the most of the customers suggestion.

31) Error Message Pop up in the Top right screen – display time has been delayed to improve the readability of the error.


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