InnoMaint Version 3.5.5

InnoMaint Version 3.5.5

Innomaint version 3.5.5
InnoMaint Version 3.5.5: Information-oriented new website for rewarding visitor experience
Launch of New Website
We are excited to announce the launch of Innomaint’s new website. The business community will now be able to find relevant information and solutions quickly as they browse through the website with a modern look and feel. It reflects our growth over the last five years from a humble beginning to where we stand now as a market leader with a global presence in 13 countries. The top 5 benefits for the business community are as under:
  • Ability to remit payment for subscriptions via the website with UPI support.
  • The information on the most popular and latest features that rock the market is visible prominently.
  • Landing pages unique to each service category and industry vertical with use cases, illustrative videos, FAQs.
  • An intuitive and user-friendly interface for a rewarding visitor experience.
  • Quick loading of website home page and landing pages with improved plug-ins.
Payment Gateway Integration
The online payment makes the onboarding processes quick and hassle-free, as it supports the broadest payment options range, close to 100. Enjoy the benefits of digitization right from the stage of subscription! Feel the top-notch performance of the checkout mechanism that adds charm to your onboarding experience. auto trial option auto free trial process Choose the plan that best suits the maintenance management goals of your organization and activate the account yourself. Choose the billing period and number of user accounts you wish to purchase from the pricing page.
Product Tour for Easier Navigation of Application
Upon completion of payment, new customers shall receive the workflow diagram and start-up kit in the welcome email. The system will walk trial and live users through a virtual product tour that will help you configure the application most easily. product tour
Auto Trial Option
Trial users need not request and wait for Admin to manually approve the request. They can just register and start using the application straight away without waiting for Admin approval. The default sample data and basic workflow for work order completion in trial version instills confidence and a fair idea of the functioning mechanism of InnoMaint application. If trial period is reaching its end, notification alert shall be provided to the user. The live version will have more capabilities. free trial page In ticket creation screen(web) we’ve provided a ‘+’ button over customer field to include a customer not in the list, for FSM flow. button to include a customer not in the list
Fully Accessible Dashboard via Mobile  
In Mobile APP we’ve made the Dashboard page as informative as that of its web counterpart. Now the user can view all widgets conveying valuable information on FTFR, MTBF, Pie & Bar charts etc from anywhere, in addition to the 52 week PPM calender view. key performance people indicatorsFTFRWork order comparisonbreakdown vs completed
InnoMaint Version 3.2.5

InnoMaint Version 3.2.5

InnoMaint Version 3.2.5 extends the scope of maintenance operations further with a workflow for Warranty management & Attendance Management..

1. Warranty Package can be chosen as a type of contract in Service Package creation screen. Once created the package gets listed along with the rest of service packages. Kindly note that only hard services can be grouped under Warranty service package.

The information on warranty such as contract period, Threshold amount, number of callouts etc can be mentioned.

You can map warranty package you create against individual asset instances via the action icon with tool tip as ‘Warranty’. You can choose appropriate predefined warranty package.

Warranty schedule shall be displayed in preventive maintenance queue similar to other PPM tasks with an apparent indication of warranty.

2. In FSM flow, SuperAdmin and Customers can now export the complete list of users in the application for convenient view offline.

In AMS, Location head can attend to tickets and view the reports corresponding to location(s) mapped to him.

3. SuperAdmin and Customer can track the current location of service technician(preventive and breakdown) conveniently from the ‘Location’ icon at the top right of the page towards the left of Notification icon.

4. An authentication mechanism has been provided for Service Engineer to attend to the ticket at customer premises which stands as a proof of his visit to the premises.

The field staff can be directed to punch in while beginning work for the day and punch out while closing the work for monitoring them as they may work in different locations each day. Thus field managers can view the timestamp along with the location which is captured & recorded in the work-order.

Only after marking the attendance the technician or other user attending to the task will be able to check-in.

5. While raising a breakdown ticket the option to specify Building, Floor and Department for locating the asset precisely has been provided.

6. In the FSM flow the service agency had to store and handle spare parts from their own facility. Now they can maintain the spares in the customer premises too reducing the strain on maintenance department speeding up the time to bring a failed component to work!

Moving forward, you’ll be able to find the Customer Name in Spare Parts Stock and Spare parts Usage Reports

7. We’ve provided spare parts approval workflow for AMS upon the request of our AMS customers. Super Admin can grant the approval of spares hence paving the way for quicker dispatch. Earlier it was available only for FSM customers.

8. Now the FSM reports are comprehensive to the core with new reports namely

  • AMC status report
  • Call report
  • Payment report
  • Move management report

9. SuperAdmin can create categories and group the team members into categories according to their skill set with a head for each group for easier and quicker assignment of tickets.

Henceforth any ticket created shall be associated with categories & upon creation the ticket shall go to the respective head in the group & he can assign the tickets to any member of the group.

If autoassign option is enabled, then the ticket will be assigned to all the members in the group, at once. When one of the group member accepts the ticket it shall be disabled for other members of the group.

Service Category

10. In monitoring tasks, selected ranges should be specified in the ticket triggered for action.

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InnoMaint Version 2.4.5

InnoMaint Version 2.4.5

Innomaint Release of Version 2.4.5 – Auto Assign | Spare Parts Dispatch | More Details to Reports | Extension of Mobile App Functionality

The version 2.4.5 aims to enable Admin carry out approval tasks via mobile App too and elaborate the detailed automated reports further which equips him with additional capability and is a step towards reducing ticket backlogs.

1. Super admin(AMS & FSM)is now able to automate movement of scheduled tasks to Overdue Tab via bell icon provided against each schedule.

As a quick recap, Scheduled PPM tasks can move to overdue tab from New & In-Progress tabs based on the SLAs defined for the two stages. Admin can define Reminder & Escalation for the Overdue Tasks. Earlier it was done via Preserving Time tab of Schedule creation.

 

 

 

2.Web-users(AMS & FSM) who were able to see the number of assets which were under schedule, at the moment, are now able to locate those specific devices too.  This is done by checking the ‘Schedule Assigned’ option for including custom columns in the detailed report.

 

 

3. Now SuperAdmin is able to approve Spare Requests and dispatch spares via Mobile App, in addition to web login. He can also approve spare requests on behalf of the customer(For FSM flow).

 

 

 

4. Field Service Management Super Admin is now equipped with Customer-based Asset search in Admin Mobile App. This option can be availed from Advance search filter.

 

 

It is possible to choose more than one customer for search operation.

5. For web view of Admin(AMS & FSM) user roles, a ‘Schedule Name’ filter option is provided in Transactional Reports for detailed view.

 

 

6. In web view of Super Admin user roles, -Summary Count is shown on Detailed report section of Transactional Report.

 

 

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Management System for Free

Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

Innomaint 2.4.2

Innomaint Asset Maintenance & Field Service Management Software Release of Version 2.4.2

To upgrade the user experience we have made the following useful feature additions or modifications to Asset Maintenance Software(AMS) &  Field Service Software(FSM) 2.4.1. The two variants of your Innomaint application shall update by itself without any action from your side.

1. As a value addition, QR Code Generation feature has been provided. QR codes can be generated & printed for all instances of asset models, at once.

2.Tentative time of arrival of the service engineers shall be provided to the customer. This time can be viewed by Admin & customer under the Service Technician tab.

3. In addition to the existing set of task status of Service Engineer (for Breakdown tickets), Request for support has been added.

This filter indicates the cases where the cause of asset breakdown has been fixed but some other issue or deviation from an expected functioning has been detected by the technician which has to be attended by a technician of some other department. 

4. In the asset performance report, we’ve provided a summary report for the selected criteria for a quick glance. 

5. Location head can now assign service tasks to himself (Applicable only for AMS)

6.  Feedback Report – The comments given by Service Technicians for the tickets are now included in Feedback Report section(Applicable only for FSM).

The comments can also be viewed under Service Engineer tab of view mode of the ticket.

7.  You can make the service technicians to check in with QR Codes. All the task details can be embedded in the QR Code…

8. Autocomplete entries appear while customer creates a new ticket. These entries are based on similar defects raised for the asset model. Upon customer choosing the available defect, the solution for it will be available for the service engineer as illustrated in the screenshot below:

9. For an individual asset, we can obtain a history with information on ticket, schedule and the spare change in a single page and it is exportable as excel, pdf.

10.  Now you can easily view spare parts usage report filtered by date.

11. Now Admin can have a glance and monitor the spare parts stock via Mobile App.

12. The label Working With Problem in Create Ticket pop-up has been changed to Complaint

13. To Prevent duplicate ticket creation for an asset, the asset status is set as ‘Stopped’

Service Contractor Head shall henceforth be able to login to the application only via Mobile app. Service Contractors will be able to attend to Breakdown tickets and Preventive maintenance tasks.

14. While creating a Service Contractor user, a Service Contractor Head is also created and mapped with the Service Contractor

The user role gets mapped by default under service contractor user.

15. Operation Manager role has been created. This user shares similar privileges with Super admin. For FSM users belonging to this role type can be created.

16. Now tickets shall be created automatically for partially completed PPM tasks which needs to be assigned to some other service engineer. Prior to the latest release this was manual.

Once the status is chosen as partially completed, instantly you can view the corresponding task ID & newly generated ticket ID.

17. Scheduled PPM task reports and Breakdown ticket reports shall automatically be mailed to the customer as ‘Pdf’ files adhering to ISO 32000-2 standards, based on the Admin preferences.

In addition, customer needs to enable email notifications in his login session.

18. The location hierarchy is now provided for FSM customers which helps service engineers to easily identify the asset mentioned in the ticket. Location now comprises of Building, Floor, Department.

Prior to the latest release Location was a single field that could be mapped against user & asset

 

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